B2B Customer Service Representative
Contract type : Permanent
Availability : Full time
Job description
Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10.000 exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector. More information here.
Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide.
We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a:
Customer Service / Order Management Representative - B2B
What can you expect from your role?
Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide.
We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a:
Customer Service / Order Management Representative - B2B
What can you expect from your role?
- Manage the order to shipping process for a dedicated client portfolio, while meeting internal SLAs and KPIs (order entering, fulfilment maximization of orders, seamless delivery process, etc.),
- Reply to inquiries from internal and external customers on our products (stock availability, expected delivery date, product information, order/shipping status, etc.)
- Coordinate operational market activities for the assigned portfolio, effectively using all available resources.
- Anticipate client needs by taking the full ownership of your portfolio and a proactive approach to your day to day.
- Keep track of all issues related to customers, order- and delivery process (pricing issues, product availability, miss-shipments, etc.)
- Manage claims & reverse logistic for your client portfolio.
- Provide reports and information, related to the assigned market or other activities related to the CS Department, to management and/or sales team when required.
- Ensure your clientele is going through an order experience, living up to the luxuriousness of BVLGARI.
Profile
Who are you?
Fluent in English & French mandatory (additional languages bonus)
MS Office Suite - in particular Excel.
Knowledge of SAP.
Previous experience in Order Management and
Luxury experience valued but not essential.
Competencies:
Customer Orientation.
Planning & prioritisation.
Teamwork & collaboration.
Strong communication skills.
Problem solving, flexible & proactive.
Organization & Attention to detail.
Fluent in English & French mandatory (additional languages bonus)
MS Office Suite - in particular Excel.
Knowledge of SAP.
Previous experience in Order Management and
Luxury experience valued but not essential.
Competencies:
Customer Orientation.
Planning & prioritisation.
Teamwork & collaboration.
Strong communication skills.
Problem solving, flexible & proactive.
Organization & Attention to detail.