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General Manager - Frasers

Country : Ireland Ireland

Region : Cork

Town : CORK

Category : Management

Contract type : Permanent

Availability : Full time

Company presentation

FRASERS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.
With an innate attention to detail and a timeless style, FRASERS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands

Job description

The Opportunity

As a Frasers Group General Manager you will be part of one of Ireland's fastest growing retailers. Our luxury division is made up of Flannels, Frasers, Cruise, Van Mildert and 18 Montrose and our Sports division of SportsDirect stores. We are rethinking retail and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business.

We want Managers who are fearless, will take risks and reap the rewards. Reporting to the Store Manager, you will be part of the team responsible for the management of Floor managers supervisor's and store colleagues in store and be accountable for any outcomes.

You will need to have a strong commercial awareness to train, coach and progress team engagement, providing inspirational leadership on how to surpass the company objectives

The Ambition

Key Result Areas and Competencies:

1. Operations

- Manage store operations and ensure delivery to expectation on all KPI's

- Be accountable for all store compliance of process and procedures whilst maintaining a safe environment for both your team and customers

- Train and coach the team to best practice and provide evidence of best practice through area/regional visits

2. Controls

- Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively

- Plan store schedules in line with store trading patterns and business expectation

- Guide the team to work within timeframes set by the business and set realistic expectations daily

3. Sales

- Understand business and customer expectation and motivate the team to deliver an excellent customer experience

- Understand product features and benefits and train your team to maximise sales opportunity. Understand assigned KPI targets and communicate these clearly to the team

- Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

- Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

4. Development

- Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance

- Create an environment that encourages and rewards performance fairly and equitably

- Understand and promote the Frasers Group core values and coach the team to engage with these values

5. Leadership and Management

- Inspire your team and act as a role model

Key Behaviours:

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:

Own it and back yourself

- Takes responsibility for results and constantly strives to deliver above expectation

- Is fearless in the face of adversity and owns their decisions

Think without limits and take the team with you

- Continuously pushes own performance and inspires their team to never settle for average

- Encourages their team to put forward ideas and creates an environment where colleagues are actively encouraged and celebrated for doing so

- Champions others achievements and celebrates success

Don't hesitate and act with purpose

- Acts decisively to give clear direction to their teams, aligning with our purpose, vision and values at all times

What's in it for you?

20% staff discount across the Frasers group 

Generous commission and performance led bonuses throughout the year

Fantastic Career progression opportunities within the group

Company Healthcare and Pension scheme


The Requirements

- Minimum of 3 years retail management experience, preferably within luxury retail

- Proven record of developing a Management team and talented individuals

- Committed to achieving the highest store standards and customer service experiences

- Proven ability to work well under pressure and deliver result
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